Store Policies

Returns

Complete Emergency Survival Kit Purchases - 100% Satisfaction Guaranteed: No Nonsense 60-day return for any reason AND If you have ANY issues with our gear included in our complete kits within 2 years of purchase, we will make it right on our dime.  We will even pay for the return postage.

All Other Products - Our goal is a 100% satisfied customer with any purchase you receive from BTG Outdoor Gear.  If for any reason you are not happy, please return it for a full refund within 10 days of delivery. Complete satisfaction with each product sold is extremely important to us.  BTG Outdoor Gear reserves the right to charge a $25 restocking fee.

Shipping

BTG Outdoor Gear uses FedEX, USPS and UPS.  Complete Emergency Survival Kits are Free Shipping to the lower 48 states only. If you live outside the lower 48, please email and we will provide a quote to your final destination prior to ordering.  Free shipping on all orders $130.00 and higher. For orders under $130.00, there is a flat rate shipping charge of $6.99.

Indemnification/Legal Disclosure

BTG Outdoor Gear is not responsible for any harm and/or legal issues after point of purchase. Buyer agrees to indemnify, defend, and hold  BTG Outdoor Gear harmless from and against any loss, cost, or damage of any kind of negligence or willful misconduct.

Emergency Survival Kits Product Selection 

BTG Outdoor Gear uses only the highest quality components.  On occasion, we may need to substitute a specified product due to supply chain delays, but rest assured that any product that is substituted will maintain the same or better quality than the original specified item. 

Secure Transmission

All information collected during the checkout process is transmitted via industry standard Transport Layer Security (TLS). A Transport Layer Security (TLS) Certificate (or SSL Certificate) creates an encrypted connection between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

Order Fulfillment

All orders are shipped promptly from our in-store inventory or distributor warehouse within 1 to 3 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.  Emergency Survival Kit products are all stocked in-store, assembled and shipped within 24 hours from purchase date from BTG Outdoor Gear storefront.  

ONLINE PRICE & DESCRIPTION ERRORS

Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

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